Recently we had a case where we could not retrieve our customers music from their back up.  With the feeling that all hope was lost, she pointed out that all of her songs were on her Ipod and she was wondering if we can just take them off of there. Having done this in the past, I knew that it was possible but in the past it was really hard to do and I wanted a program that could make this a little less painful.

The program that we found and have come to love is called Iphone Explorer.

With Iphone Explorer we were able to find the music folder and transfer it back to the computer. One thing to understand is that the files have no meaningful name and neither do the folders. But if you import them into Itunes and make sure that you have enabled the option to let Itunes manage your library, they will all get their names and folders back. This is also only one use case, you can use this to store files on your ipod/iphone that you could not before as well.

You can find Iphone Explorer at http://www.iphone-explorer.com/